Expert Troubleshooting

Why can I not see my rating?
Clients have up to 30 days to rate you following a session. After clients submission, please allow up to 72 hours for ratings to be approved and to appear o...
Wed, 23 Dec, 2015 at 10:55 AM
I disagree with the client's rating
The rating system we currently have in place is designed to allow the client to provide his subjective opinion. There are two main reasons for which...
Wed, 23 Dec, 2015 at 2:59 PM
Expert Messenger Not Opening
The PrestoExpert's Messenger is unique in that when it opens, there no is actual window which opens on your screen. Rather, in order to operate the Pre...
Wed, 23 Dec, 2015 at 2:59 PM
Why am I getting an All-Caps error?
Often when the error message says "All Caps" it means that you are trying to enter a line break (using the Enter key) within the brief description...
Wed, 23 Dec, 2015 at 2:59 PM
Using a Proxy
Please note that the Expert Messenger cannot connect through a proxy server.
Wed, 23 Dec, 2015 at 3:00 PM
Expert Messenger System Requirements
The current version of the PrestoExperts Messenger requires Windows XP or later. While supporting most browsers, for optimal performance we suggest that you...
Wed, 23 Dec, 2015 at 3:00 PM
How to prevent to automatic start-up of the PrestoExperts Messenger
In order to prevent the PrestoExperts Messenger from automatically putting your status into 'available' when the computer is started, please follo...
Wed, 23 Dec, 2015 at 3:01 PM
My Firewall is blocking the Expert Messenger!
While downloading the PrestoExpert Messenger it's common for experts with a personal firewall to receive a message from their anti-virus software ident...
Wed, 23 Dec, 2015 at 3:01 PM
Why can't I set my Expert Mesenger's status to available?
There are a number of reasons why your might be having trouble signing in to the PrestoExperts Messenger. Please try the following steps, one at a time, in ...
Wed, 23 Dec, 2015 at 3:02 PM
I've got an issue with the Banner Ad
In order to learn more about the Banner Ad promotion, please contact community@liveperson.com. If you have any issues with your ad then please contac...
Wed, 23 Dec, 2015 at 3:03 PM