The rating system we currently have in place is designed to allow the client to provide his subjective opinion.
There are two main reasons for which we will remove a rating without the client's consent. Those reasons are: ratings given when the session experienced a technical difficulty, or if there is an evident malicious intent by the client to rate the expert poorly upon entering the session.
If there is no reason to indicate that the rating left was given for any reason but dissatisfaction it will not be possible for us to intervene.
We trust that you will understand that we have built our ratings system to serve the long term interests of both clients and experts and that we are trying to implement our rating policy fairly and consistently.
If you feel that you received a low rating as a result of a technical problem or for any other reason not directly related to your advice, please click here to contact us and we will investigate the matter.