Payment Questions for Clients

Requesting a Refund
If you are not completely satisfied with the service you have received in one of your sessions and would like to receive a refund, please send us the detail...
Wed, 23 Dec, 2015 at 12:29 PM
I have Incorrect charges in my account
If you feel you have been charged incorrectly, please click here to open a support ticket. Please include the session date and ID in order for us to help yo...
Wed, 23 Dec, 2015 at 12:30 PM
How do I get a discount?
There are two types of promotions: 2) Promotions sent via email - Click the link within the email in order to start the session. 3) Banner P...
Wed, 23 Dec, 2015 at 12:28 PM
Chargebacks 101
Chargebacks are a challenging part of any online business, and for PrestoExperts it is particularly difficult. This document will help explain PrestoExperts...
Wed, 23 Dec, 2015 at 12:28 PM
Updating Your Credit Card Details
To update your credit card/debit card information within your Presto Experts account, please follow these steps: Click on the settings wheel button...
Wed, 23 Dec, 2015 at 12:34 PM
Why can't I see the money I've added to my account?
If you are not able to find the funds you deposited to your PrestoExperts account, we request that you open a new ticket by clicking here. Plea...
Wed, 23 Dec, 2015 at 12:32 PM
Adding funds via PayPal
You may use your credit or debit card to add funds to your account. To do so, please follow the steps below: Sign in to your Pr...
Wed, 23 Dec, 2015 at 12:35 PM
Credit Card Safety
Using your credit card on our website is actually safer than giving it over the phone, at a gas station or restaurant. This is because the credit card infor...
Wed, 23 Dec, 2015 at 12:36 PM
How do I turn off the 'Auto-Refill' option
PrestoExperts has granted our clients wishes and have implemented an automatic refill of funds for clients within their LiveChat sessions, to prevent client...
Wed, 23 Dec, 2015 at 12:37 PM
Is PrestoExperts Safe?
PrestoExperts is 100% safe. Please see the following points below: 1. Personal information / privacy All your personal information is stored on a secure...
Wed, 23 Dec, 2015 at 12:39 PM