How To

I've forgotten my Email!
In order for us to assist you, we will need you to send us a list of possible email addresses that you might have used when creating your PrestoExperts acco...
Wed, 23 Dec, 2015 at 11:08 AM
How do I change my password?
To change your password, please sign in to your PrestoExperts account and click on the "Account Details" section of your my PrestoExperts settings...
Wed, 23 Dec, 2015 at 3:14 PM
How do I read and reply to messages?
To view and respond to messages from experts that you have contacted, please sign in to your PrestoExperts account and click on the mail icon. You will ...
Wed, 23 Dec, 2015 at 3:15 PM
Changing Your Screen Name
To change your screen name, please follow these simple steps:  1. Sign in to your PrestoExperts account.  2. Click on the Account Details section by press...
Wed, 23 Dec, 2015 at 3:15 PM
How do I add an attachment or file to my inquiry?
You can only send one attachment of up to 5MB with each message. The PrestoExperts Email service enables you to send attachments to our experts. If ...
Sun, 18 Sep, 2016 at 3:08 PM
How do I delete a session transcript?
To view and delete any of your paid session transcripts, please follow the instructions below: 1. Sign into your PrestoExperts account. 2. Choos...
Wed, 23 Dec, 2015 at 3:17 PM
How do I find my Member Identification Number (Member ID)?
Your Member Identification Number (Member ID) is listed under your screen name in your Account Details screen. You can reach the account details scr...
Wed, 23 Dec, 2015 at 3:17 PM
How do I sign out?
In order to log out of your PrestoExperts account please click on the Sign Out button in the PrestoExperts settings cogwheel on the top right corner.
Wed, 23 Dec, 2015 at 3:18 PM
Why was I disconnected?
Occasionally, a session might end suddenly and without you having clicked the “Quit Session” button. This occurs either because the expert chose to end the ...
Wed, 23 Dec, 2015 at 3:18 PM
How do I delete a posted inquiry?
In order to withdraw a Posted Inquiry, please follow the instructions below: 1. Sign in to your PrestoExperts account  2. Once logged click on the mail ...
Wed, 23 Dec, 2015 at 11:13 AM