How To

Closing Your Account
If you wish to have your account deactivated, please send us an email by typing your question in the 'Type your question here' text box. Once you ha...
Wed, 23 Dec, 2015 at 11:03 AM
How can I rate my expert?
If you hire an expert in order to receive services by email, you will be given the option to leave a rating after you confirm the session invoice. Likewise,...
Wed, 23 Dec, 2015 at 3:05 PM
How can I view my session history?
If you have hired a PrestoExperts expert during Live Chat which ended with a final fee, the transcript will be available to you at the end of the session. T...
Wed, 23 Dec, 2015 at 3:06 PM
Report Abuse
If you would like report abuse of any kind, please send us a report by opening a ticket here.
Wed, 23 Dec, 2015 at 11:05 AM
Rating an older session
Clients have 31 days in which to leave or change a rating. To leave a rating for a closed session, please see "How can I rate my expert?". ...
Mon, 18 May, 2020 at 2:52 PM
How to view messages in your Mailbox
In order to view open sessions in your mailbox and respond to the experts please follow these simple steps: 1. Sign in to your PrestoExperts account...
Wed, 23 Dec, 2015 at 3:12 PM
How do I contact Customer Support?
To send an email to the Customer Support department, click here.
Wed, 23 Dec, 2015 at 3:12 PM
Confirming your Invoice
All invoice sessions will be automatically confirmed by our system by the end of the 8th day. You may also confirm the invoice yourself by selecting the me...
Mon, 18 May, 2020 at 2:53 PM
Canceling a Hired Session
According to our policy, when you choose to hire an expert, you accept the expert's offer and agree to pay a fee for the services you requested. In turn...
Wed, 23 Dec, 2015 at 11:07 AM
Removing Credit Card Details
In order to remove your credit card details from your PrestoExperts account, please contact us here and include the last four digits of the cards you wish...
Wed, 7 Dec, 2016 at 3:19 PM