General Information & Questions

Are phone sessions recorded?
Phone sessions may be recorded for quality assurance purposes.
Wed, 23 Dec, 2015 at 10:49 AM
I received plagiarized work!
In order for us to further investigate this session and consider refunding you for the Expert's inappropriate conduct, please provide us with a proof o...
Wed, 23 Dec, 2015 at 12:01 PM
Email Session Status
You will notice that each message in your ‘mailbox’ has a status.  1. Offer means that the expert has sent you either an offer to provide services for a ce...
Wed, 23 Dec, 2015 at 11:52 AM
Are your counselors qualified?
In order for an expert to register in the Professional Counseling category, he or she must have a master's degree in Counseling, Psychology or Social w...
Wed, 23 Dec, 2015 at 12:01 PM
How does the texting system work?
The Client/Expert can see your text as you type. To create a reader friendly session transcript, please hit the “Enter" key on your keyboard each time ...
Wed, 23 Dec, 2015 at 12:02 PM
What do the moderators do in the PrestoExperts forums?
The forums are a place for experts to communicate with each other, exchange ideas and chat! But every so often the PrestoExpert moderators weigh-in. Someti...
Wed, 23 Dec, 2015 at 10:52 AM
I can't see Emails received from PrestoExperts in my inbox!
In order to help ensure that your PrestoExperts emails are always delivered to your inbox. Log in to your email now and follow the steps below to add LivePe...
Wed, 23 Dec, 2015 at 12:03 PM
How do deadlines work?
PrestoExperts' clients can set deadlines for the delivery of their requested service. Deadlines are always open to negotiation, UNTIL the the Expert is...
Tue, 22 Dec, 2015 at 3:14 PM
What are the system requirements for PrestoExperts?
To fully participate in PrestoExperts, your system should meet several requirements. Your computer must: Be supported by operating systems Windows 2000,...
Tue, 22 Dec, 2015 at 3:58 PM
Do I get a refund if I request to close my account while still having funds?
If a client has funds in their account balance and they are now requesting to have their account closed, we will be sure to process a refund back to their p...
Wed, 23 Dec, 2015 at 12:05 PM