General Information & Questions

Account Restriction
You would have received an email explaining why your account has been restricted and what needs to be done in order for it to be reactivated. Please check y...
Mon, 18 May, 2020 at 2:35 PM
Technical Issues and Customer Support
If you haven't been able to find the solution to your problem using the 'Service Center', please click here to contact a PrestoExperts Custom...
Mon, 18 May, 2020 at 2:27 PM
Terms of Use
To View the PrestoExperts Terms of Use, please click here.
Wed, 23 Dec, 2015 at 11:57 AM
Unsatisfied with the service I received
If you are not satisfied with the service you have received from one of your experts , please click here to submit a refund request to our service team 
Wed, 7 Dec, 2016 at 2:41 PM
Age Restrictions
Both experts and clients must be over 18 years of age to participate in the PrestoExperts website.
Wed, 23 Dec, 2015 at 11:57 AM
Automatic Hired Sessions
PrestoExperts has updated our policy for LiveChat sessions in the Professional Counseling category.  Sessions being conducted in the Professional Couns...
Mon, 18 May, 2020 at 2:37 PM
Ensuring Your Privacy
We ask you to NEVER pass on any personal contact information, such as a personal email address or telephone number to our experts. Such actions compromise y...
Wed, 23 Dec, 2015 at 11:59 AM
What are the meanings of the number of stars?
5 Star Rating = Outstanding 4 Star Rating = Good 3 Star Rating = Average 2 Star Rating = Below Expectations 1 Star Rating = ...
Wed, 23 Dec, 2015 at 10:48 AM
Do experts have access to client information?
All information in your PrestoExperts client account is confidential. PrestoExperts will never share private client information with its experts. The only i...
Wed, 23 Dec, 2015 at 11:59 AM
Are phone sessions recorded?
Phone sessions may be recorded for quality assurance purposes.
Wed, 23 Dec, 2015 at 10:49 AM